Shipping & Returns
Shipping Policy
At Jannah Collection, we are committed to ensuring that your shopping experience is as seamless as possible. We offer free shipping on all orders above $75 and ship worldwide to bring our jewelry to customers wherever they are.
- Processing Time: All orders are processed and shipped within 2-5 business days. Once your order is shipped, you will receive a confirmation email with tracking information.
- Shipping Costs: For orders under $75, shipping costs will be calculated at checkout based on your location.
- Delivery Times: Shipping times vary depending on your location. Please allow for additional time during peak seasons or holidays.
Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day hassle-free returns policy.
- Eligibility: Items must be returned in their original condition, unworn, and with all original packaging.
- Return Process: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us.
- Refunds: Once your return is received and inspected, we will process your refund to the original method of payment. Please note that shipping costs are non-refundable unless the return is due to a mistake on our part.
- Exchanges: If you would like to exchange an item, please follow the same return process and place a new order for the desired item.
If you have any questions or concerns about your order, feel free to reach out to our customer support team. We’re here to help!